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FAQs

Will I be charged for delivery?

We are able to offer free delivery on all orders above £150 otherwise it is £7.25 for delivery. 

Please see more details here


Can I get a sample?

We can provide samples for all our products. Though high administration costs mean we do charge for samples, we will deduct the amount from the final price should you decide to proceed with an order.

How do I pay?

At 121Workwear, we accept all major credit and debit cards. You may also apply for a Trade Credit Account.

How do I get my artwork proof?

When you are happy with what our online proof generator shows you, simply accept and place your order.

I am unable to find what I am looking for on your website. What should I do?

Don’t worry – there’s still a big chance we will be able to help you. Just give us a call or e-mail to find out more.

I need help with deciding what I need, will you be able to help?

No problem. If you do need any advice on selecting the right goods for your needs, just give us a call between 8am or 5pm on any weekday.

Can I save money with bulk orders?

We may well be able to help if you’re hoping to get a discount on large bulk orders. Just call 01609 591070 or send an e-mail to sales@equithread.co.uk to discuss your needs.

Which artwork formats do you accept?

We are able to accept most formats for embroidery, including pdf, .eps, jpeg etc. You can also direct us to your business website or send us a letterhead. You can avoid additional screen printing charges by sending us a .eps tiff or ai file.

Can I return an item?

We use our discretion to decide whether to accept a return, unless we have failed to supply the relevant goods in accordance with your order. We won’t be able to accept your goods if individual design or embroidery work has been effected on such goods and/or if you have used the goods and/or added the design or embroidery work.

If you do wish to make a return, simply complete our returns form and send it to returns@121workwear.com. We are unable to accept any returns that have been sent back without authorisation.